RESILIÊNCIA HOSPITALAR NA RESPOSTA À PANDEMIA DE COVID-19: INVESTIGANDO AS ADAPTAÇÕES DE UM HOSPITAL NO RIO DE JANEIRO
HOSPITAL RESILIENCE IN RESPONDING TO THE COVID-19 PANDEMIC: INVESTIGATING THE ADAPTATIONS OF A HOSPITAL IN RIO DE JANEIRO
Edson Tavares, Luiza dos Santos, Lúcio Abreu, Luciana Zorzanelo, Rodrigo Arcuri
Resumo
A Resiliência em Saúde (RHC) descreve a capacidade de um sistema de saúde ajustar seu funcionamento antes, durante ou após eventos e, assim, sustentar as operações necessárias de forma a assegurar o cuidado aos pacientes. A recente pandemia de COVID-19 desafiou os sistemas de saúde de todo o mundo, demandando grande adaptabilidade de gestores e trabalhadores da linha de frente. Este artigo descreve e discute sob uma perspectiva da Engenharia de Resiliência como uma unidade hospitalar privada do Estado do Rio de Janeiro ajustou seus processos ordinários, com base no trabalho real, para corresponder às condições de trabalho impostas pela pandemia, tendo como foco: Gerenciamento de Leitos, Recursos Humanos (Reorganização, segurança e saúde mental), Insumos e Infraestrutura.
Palavras-chave
Abstract
Health Resilience (RHC) describes the ability of a health system to adjust its functioning before, during or after events and, thus, sustain the necessary operations to ensure patient care. The recent COVID-19 pandemic has challenged healthcare systems around the world, demanding great adaptability from managers and frontline workers. This article describes and discusses from a Resilience Engineering perspective how a private hospital unit in the State of Rio de Janeiro adjusted its ordinary processes, based on real work, to correspond to the working conditions imposed by the pandemic, focusing on: Beds, Human Resources (Reorganization, safety and mental health), Supplies and Infrastructure.
Translated version DOI: https://doi.org/10.4322/rae.v17n2.e202316.en
Keywords
Referências
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